Frequently asked questions
How to contact Aletaz support?
Aletaz customer service is available anytime at email: Customerservice@aletaz.com. Cusomer service will respond to your questions in between 12 - 24 hours.
What is a unique feature about our online retail shop?
Aletaz.com's unique feature provides price match on all items guaranteed. We can match the prices for all brands, please send a quote offer with the item you saw onine for lesser value with the item info and site/store name. We will verify and price match the item by sending you an invoice with the reduction.
How do we ship ?
Aletaz.com ensures on-time delivery of all packages. Our vendors ship the items from their original warehouses and it usually ships between 7 - 21 days. Due to Covid-19 Crisis, it might take longer than usual times.
What is the return and refund process?
Customers are supposed to return the items within 14 days of time of purchase Aletaz customer service team ensures the shipping label is provided as per the customer request on contact us form. The product when returned is checked for any damage or used condition, once verified that the item is new and unused, refund is processed within 12 - 24 hrs of verification approval by our product verfication team.